Terms & Conditions

Luciartshop.com  shop has been created in order to promote and sell handmade pottery, ceramics and photo canvas art. Our business intentity is:

  • TOEDELEDOKIE - CAFE BAR / LUCIART - ESHOP
  • JONGBLOED LUCIA
  • A.F.M. 047193078
  • D.O.Y. AG. NIKOLAOU
  • AKTI KOYNDOYROY 19, AG. NIKOLAOS
  • CRETE - GREECE
  • TEL./FAX. 2841025537

User that browsers and uses Luciartshop.com is assumed that agrees and accepts these Terms and Conditions with no exceptions. If the user that browses our eshop does not agree with these (or some of these) Terms and Conditions shall not use and interact with it. Sending order to the user,  Luciartshop.com means that the user  has accepted all the Term and Conditions prior this order.
Luciartshop.com fully complies with International and European laws, particular those relating to e-commerce (Directive 2000/31 / EC, DPR 131/2003) as well as consumer protection legislation (N. 2251/1994) and in particular those relating to remote sales. Luciartshop.com undertakes to refrain from any unauthorized use of user's personal information and data to third parties, including transmission, publication, sale, lease or exchange personal data and information that the user submits to our site. Thus user's personal information  can be deleted upon your request and not granted to anyone in any way.

PRODUCTS RETURN (14 days after delivery)

Buyer has the right to return the product and get full refunding in 14 days after delivery date as per his will without any particular reason. Delivery cost is not refunded. Item(s) to return have to be in original packaging and with no defects in order to be able to be returned and refunded. 

POLICIES
All our products to order are handmade and all sales are final. The items presented by the brand “Hand made by Lucia” are made by skilled potter and painter artist and since they are made by hand, variations in color and shape are possible. The product photos are as accurate as possible but they cannot ensure a complete similarity with the item shown.

ORDERING ITEMS

All sales are final and you can change or modify your order within the first 48 hours by contacting us by email. Please find contact information at the bottom of this page. Please note that currently Luciartshop.com cannot deliver items to countries out in EU throwout this eshop. Postage to these countries can be made thought after contacting us and arrange all issues with postage costs, custom taxes, localized taxes etc.  Please find contact information at the bottom of this page.

PAYMENTS
Payments should be made during checkout. All handmade products out of stock may take up to 20 days to be created.

SHIPPING
All orders are shipped via HELLENIC POST. Sometimes a parcel can get stuck at customs for unknown reasons. It is NOT our responsibility to contact and deal with the shipping company. We do not assume any responsibility for lost packages. Luciartshop.com is not responsible for any delays of your package during delivery. Please find Postage & Delivery information at the bottom of this page.

MATERIALS

All of our pots are made of natural pot by hand and painted with high quality non fading paints that are sun and time resistant. Photo canvas items are printed with high quality prints in Amsterdam and are suitable for any indoor environment for decoration. Photo frames ARE NOT included with purchased photo canvas products. 

EXCHANGE POLICY

If you are not satisfied with your product, we’ll be more than happy to solve your issue. In this case you can contact us. Please find Contact information at the bottom of this page.
If you want to return and replace your item, you are of course able to do so. However, to qualify an exchange, items should be unused in their original packaging and in sealable condition. The request for replacement of a product must be made within seven calendar days after the product delivery and notifying us through contact page. Note that the customer is the one paying for the transportation cost in case of product return. The time needed to receive your exchanged product depends on the time it takes for the product to return.

REFUNDING POLICY

Luciartshop.com cannot refund items as per customer will. Refunding is only possible if item postage fails, or item arrives broken at the destination. In this case either the customer claims a new item or claims a refund.
In any case you have to contact us. Please find contact information at the bottom of this page.

Return items to: Lucia Art Shop

  • Akti Koundourou 19
  • Agios Nikolaos
  • CRETE - GREECE
  • P.O. 72100
  • Tel. (0030) 699 6805222